Cross Border Pickups (CBP) is a company that assists Canadians who want to shop U.S. retailers on line and wish to avoid difficulty with getting their purchases across the U.S.-Canadian border.
It’s simple: just register for a free U.S. shipping address through CBP, and use that address when ordering from U.S. merchants. We will receive your parcel at that U.S. address, and we’ll take it from there! We’ll get your item(s) through customs, pay any duties and taxes that are charged when your package clears customs, and deliver your purchase to the CBP area nearest you.
Creating an account and getting your address in the US is completely free with us
CBP will pay all fees and government taxes as your parcel passes through customs. When you pick up your purchase at your local CBP facility, you will reimburse CBP for the taxes. Cross Border Pickups will not charge you a brokerage fee to accompany your package through customs: we do it as a complimentary service for our customers, saving you a long drive and hours of waiting in line.
Yes, you need to register and obtain your own account number before you can send your shipments to CBP.
Your packages are tracked using your account number which you have to use on your delivery address. So you need to add any names to your account as long as all addresses use the account number. However, we do suggest to use your own name for delivery as that will help find packages that may have missed the account number.
We receive packages from all carriers, including but not limited to UPS, USPS, Fed Ex Home, Fed Ex Ground, DHL, Prestige and many trucking companies
Please review our prohibited items list for examples of items that are not permitted to be imported. Please note that while we try to cover a broad variety of prohibited items, there may be more items are not permitted
You certainly may do that if you can; however, many U.S. merchants will not ship internationally or may charge much higher rates to ship outside of the U.S. By teaming up with CBP, you are actually instructing the merchant to ship your goods within the U.S. (since we allow you to use our own CBP shipping address). This is especially good because many merchants offer free shipping within the U.S. if your purchase meets certain requirements. You can take advantage of great U.S. holiday sales and possibly get free shipping, too! Take a look at some of the advantages of shopping in the U.S. on our Cross Border Pickups page.
Service fees are calculated based on the weight and dimensions of the box. Please review our rates section for more information
There are no other hidden fees that we charge for our service. However, we do charge for the customs duties and taxes that are paid on your behalf converted into Canadian dollars. You are requested to pay for duties and taxes through Cash (as it reimbursement of charges paid on your behalf). If you pay by debit or credit, we charge the transaction fee on those.
Your package will be held at the US location for 15 days completely free of charge. All you have to do is to provide the details on the contents of the package during that time.
Your package will be held at the Canadian location for upto 30 days free of charge.
No, we are a physical location where packages are received by our staff. We receive packages from all carriers, including those who do not usually deliver to a PO Box.
If the person/retailer you are buying from does not ship to PO Boxes, you do not need to worry and continue to get the items delivered as your address is not considered a PO Box.
You can buy from any retailers or individuals you wish and receive the items in Canada.
There are usually three costs associated with importing goods into Canada
CBP takes care of all your brokerage needs*, therefore, savings you significant costs which most other companies and carriers will charge.
Duties and Taxes are prescribed by the government and will depend on the type and price of the item. Please use the rates calculator to check duty and tax rates for items of your interest.
CBP will pay the duties and taxes on your behalf at the time of the import. These duties and taxes will be charged back to you at the time of the package pickup.
Opening the package to confirm the contents and getting them processed for transfer to Canada results in quicker pickup times. If you give us permission (using the Automatic Processing feature) and otherwise, we can open your package to expediting the details for Canadian customs declaration. We may also have to open the packages to provide the photos if requested.
We reserve the right to open packages to check contents of the package.
We send merchandise every weekday from the US location to the Canadian location. There are no restrictions to how many packages or how many different times you can have your packages received and forwarded.
Yes, we accept and sign for all packages that require delivery signature.
Many retailers now allow Canadians (with a Canadian Credit Card and Canadian billing address) to shop on their stores and get the item delivered to a different US Address.
If the retailer does not allow for Canadian billing address, however, allows for Paypal payments, you can use your paypal account to make the purchases even with a Canadian billing address.
If you have no other options, we may be able to help. Please contact us by email with your request and we may be able to purchase on your behalf.
Duties are calculated on the total cost of the purchased item converted to the local currency and the local taxes added. Please visit the website http://www.cbsa.gc.ca/publications/forms-formulaires/e604-eng.pdf to search for the item you are interested in.
Yes, as long as provide prior written authorization for us to release the package to the other person. Please email us with the name of the person. You will need to list the pick-up person’s first & last name and provide a list of specific packages for pick-up. You will also need to confirm pick-up date. The pick-up person will need to present photo ID which matches the name you include in e-mail. This policy will be strictly enforced to ensure items do not get into unauthorized hands.
Total time for the package to be available for pickup is highly dependent on the original shipment of the item from the retailer to your CBP US address. Once the item has been received at the CBP location, it is available for your review and input within 24 hours. Once the information has been provided, you can expect the item to be available at your local CBP location with 2-3 business days.
You can track the package in your online account. We will also try to notify of you using your email and/or text message when the item is available for pickup.
We do not currently provide service of receiving and transferring regular mail. Please keep checking the website for mail service in the near future.
CBP is a state of the art facility with closed circuit monitoring 24 x 7. All items received are scanned and tracked internally until they are picked up by you.
All packages are usually insured by UPS and Fed ex before they are delivered to the CBP location. Carriers do not leave packages outside our warehouse and ensure they are signed for by our staff.
CBP facility deals with thousands of incoming packages on a daily basis and we have a tremendous track record of keeping packages safe and accounted for. We also have great relationships with all major carriers and work with them if required to locate packages.
We pride ourselves in getting the packages processed faster while offering the service for free. Due to this reason, we are unable to claim any NAFTA duty exemptions as that may require additional obligations and paperwork and can delay shipments.
1. Alcoholic beverages
2. Baby Walkers (does not refer to strollers, carriages etc.)
3. Paintball markers, airsoft guns
4. Firearms, ammunition for firearms and explosives
5. Growth Hormones (supplements, vitamins etc. are not considered growth hormones)
7. Cigarettes, Electronic Cigarettes including smokeless cigarettes and tobacco goods
8. New or Used motor vehicles
9. Foods requiring refrigeration
10. Lottery tickets and gambling devices
11. Pornographic and/or obscene material
12. Items considered hazardous material or hazardous waste
13. Packages that are wet, leaking or emit an odor of any kind.
14. Money, coins, cash
15. Personal documents (Passports, ID’s etc.)
16. Animals and Animal Products, usually refer to live and/or dead organism. Does not refer to commodities for animals
17. Human remains including ashes
20. Prescribed medications
21. Antiques (breakable and/or fragile)
22. Animal Foods and supplements