Information | Cross Border Pickups

CrossBorder Pickups 1.7.2 Release Notes – Key Enhancements

Main Admin February 28, 2025

Our latest update, Version 1.7.2, introduces improvements to address handling and system updates to enhance your shipping experience. 🔧 System & General Updates ✅ Improved Address Handling ✅ Smarter Carrier…

CrossBorderPickups Release Notes – February 2025 – Version 1.7.1

Main Admin February 17, 2025

We’ve made key improvements to shipment creation and imports in our latest update, Version 1.7.1. This release focuses on bug fixes to ensure a smoother experience when managing your shipments.…

CrossBorderPickups Release Notes – February 2025 – Version 1.7.0

Main Admin February 14, 2025

📄 Page Updates Imports Payment Page Transactions Page Carrier tracking numberEnhancing order tracking efficiency. 🐞 Notable Bug Fixes We’re always working to make CrossBorder Pickups better, and your feedback helps…

Happy Holidays 2023!

Main Admin December 20, 2023

Dear Valued Customers As the holiday season approaches, we wanted to take a moment to thank you for your business and wish you and your loved ones a happy and…

Border Closures Causing Shipping Delays

Main Admin November 22, 2023

Dear valued clients, Please be advised that the Peace, Rainbow and Queenston/Lewiston bridges connecting Canada and the U.S. are closed as Government and Law Enforcement Agencies investigate an explosion on…

New Location to Serve You Better – Mississauga West

Main Admin October 10, 2023

Dear valued clients We are pleased to announce that we have opened a new location to serve our growing client base. Address 4140B Sladeview Crescent Unit 3 Mississauga, ON L5L…

Important Changes to our Fees Starting October 1st, 2023

Main Admin September 1, 2023

Dear valued customer, Thank you for being a loyal user of Cross Border Pickups and trusting us with your border transportation needs. We value your business and strive to offer…

Important Changes to our Fees Starting August 1, 2023

Main Admin July 11, 2023

Dear valued client Thank you for trusting to ship your packages across the border. We take pride in offering our services at competitive rates and have kept our pricing consistent…

July 1 & July 4, 2023 Hours of Operation & Shipping Schedules

Main Admin June 29, 2023

Canadian branches and support channels will be closed Saturday, July 1st as well as Monday, July 3rd to observe Canada Day. We will resume business on Tuesday, July 4th. On Tuesday, July 4th, our U.S. Team and…

Victoria Day, May 22, 2023

Main Admin May 18, 2023

On Monday, May 22, our Canadian branches, support channels, and local pickup services will observe Victoria Day. Outbound Service Cross-border delivery shipments received on Saturday, May 20th will cross on…

Happy Easter

Main Admin April 3, 2023

As Good Friday approaches on April 7th, we want to inform you of our holiday operating schedule. Please note that on Good Friday, both Canadian branches will be closed, including…

Happy Holidays 2022!

Main Admin December 16, 2022

As the holiday season approaches, we wanted to take a moment to thank you for your business and wish you and your loved ones a happy and safe holiday season.…

U.S. Thanksgiving 2022

Main Admin November 10, 2022

This Thursday, November 24th, and Friday, November 25th our U.S. operations will be closed for U.S. Thanksgiving. Our Canadian team, support channels, and pickup & delivery service will operate as normal. Black Friday…

WE HAVE MOVED!

Main Admin October 22, 2022

We are excited to announce we’ve moved into a larger facility to better serve you! The new location is at: 4220 Hyde Park Blvd, Niagara Falls, NY 14305. Our last…

Memorial Day 2022

Main Admin May 27, 2022

This Monday, May 30th our American Team will be observing Memorial Day. Inbound Outbound

Victoria Day, May 23rd, 2022

Main Admin May 17, 2022

This Victoria Day, May 23rd our Canadian branches, Support Channels, and pickup service will be closed. Outbound Service Inbound Service We would like to extend a safe and enjoyable long weekend to you…

Easter 2022

Main Admin April 12, 2022

This Good Friday, April 15th, both Canadian branches, pickup service, and support channels will be closed. Outbound Service Inbound Service Wishing you a safe and happy Easter, CrossBorder Pickups Team

USPS Postage Temporarily Not Available For Outbound Shipments

Main Admin February 28, 2022

Please be assured that we are prioritizing this issue and doing everything we can to resolve it as quickly as possible for Outbound shipments. Our team is working diligently to…

This Family Day 2022

Main Admin February 16, 2022

Our Canadian branches and support channels will be observing Family Day this Monday, February 21st. Inbound Outbound Wishing you and your family a warm, safe, and wonderful holiday!

SEVERE WINTER WEATHER

Main Admin January 17, 2022

Update: 01/18/22: All trips are in effect. Mississauga is open as per usual, however, the Markham branch is closed due to inaccessibility. USPS has reported that there will be no…

U.S. Facility Under 10 Day Quarantine

Main Admin December 23, 2021

Due to recent COVID positive cases at our 1823 Maryland Ave facility, the local Health Department has put all U.S. staff under a 10 day quarantine. As a result, our Inbound Operations…

Season’s Greetings!

Main Admin December 17, 2021

As the year comes to a close and the long awaited Christmas and New Year holidays are just around the corner, we would like to extend our appreciation and warm…

What To Expect This Holiday Season

Main Admin December 9, 2021

Inbound Service Black Friday and Cyber Monday have come and gone and many of us are expecting early Christmas presents, favourite brand deals, or something we’ve been waiting all year…

Canadian Thanksgiving, US Columbus Day

Main Admin October 6, 2021

This Monday, October 11th our Canadian branches, and support channels will be observing Thanksgiving Holiday. Our US Team will continue to receive and process Inbound shipments, however, some services may be limited such…

Civic Holiday Monday August 2nd

Main Admin July 27, 2021

This Monday, August 2nd both our Canadian branches and support channels will be observing the Civic Holiday. Our hours of operation and shipping schedules are below: Outbound Service Inbound Service

Canada Day & Independence Day Hours of Operation & Shipping Schedules

Main Admin June 29, 2021

Happy Canada Day! This Thursday, July 1st, both our branches and support departments will be closed. We will resume business the following day. On Monday, July 5th, our US Team and friends will be observing…

Victoria Day Holiday Schedule 2021

Main Admin May 18, 2021

This Victoria Day, May 24th our Canadian branches and pickup service will be closed. Outbound Service Inbound Service We would like to extend a safe and enjoyable long weekend to you and…

Easter Holiday Schedule 2021

Main Admin March 2, 2021

This Good Friday, April 2nd, both Canadian branches and pickup service will be closed. Outbound Service Inbound Service A Friendly Reminder!Spring is in the air, and you may be inspired to do…

Happy Family Day!

Main Admin February 9, 2021

Happy Family Day! Everyone agrees that family is an essential thing in life, and on this day,we set aside time to celebrate the bonds and joy we share together awayfrom…

‘Love is in the Air’ Its Valentine’s Day

Main Admin February 4, 2021

‘Love is in the Air’ Nothing says love like a thoughtful giftAll the small things truly matter. Your favourite US retailers are giving great deals!Buy your gifts now and we…

Updated information on mail delivery interruptions

Main Admin January 28, 2021

Canada Post updated information on mail delivery interruptions Shipping delays may occur as one shift temporarily closes at Gateway processing facility in Mississauga. “On the advice of Peel Public Health,…

Government Permitted Essential Services at CBP

Main Admin January 13, 2021

In response to a doubling in COVID-19 cases over the past two weeks, and to further interrupt the transmission spread in Ontario communities, hospitals, and long-term care homes. In consultation…

Christmas & New Year Holiday Schedule 2020

Main Admin December 20, 2020

’Tis the Season! The holiday season is upon us, and with it comes enjoying time with friends and family, feasting on food, and the sharing of traditions. It also happens…

Inbound Processing Delays

Main Admin October 30, 2020

As we are within the busiest season of the year coupled with the unprecedented growth in online sales, CrossBorder Pickups has been proactive in putting measures in place to accommodate…

Canadian Thanksgiving Hours of Operation & Storage Updates

Main Admin October 6, 2020

For Thanksgiving Holiday, Monday, October 12th, our Canadian branches, and support channels will be closed. Storage Fees:To accommodate the increase in shipping and reduce processing delays we ask that orders be created as…

USMCA: The New De Minimus On Your Imports (Hint: Less Duties

Main Admin July 7, 2020

On July 1st, 2020, the new USMCA came into full effect. The biggest impact to our services and customers is the change in the de minimus threshold for personal imports…

Canada Day Holiday Schedule 2020

Main Admin June 30, 2020

For Canada Day Wednesday, July 1st, our Canadian branches will be closed: For Friday, July 3rd in observance of Independence Day long weekend our U.S. facility will be closed: A friendly reminder: Wishing…

MAY 13th UPDATE: US Inbound Operations

Main Admin May 13, 2020

Our U.S. facility has resumed regular operating hours and is accepting deliveries from the carriers. However, we are currently experiencing delays impacted by COVID-19. Our processing time in which you…

Photo ID Required

Main Admin April 7, 2020

We would like to remind our valued customers it is required to show proof of photo ID with valid address when picking up or dropping off packages. We will be…

UPDATE: US Inbound Operations

Main Admin April 3, 2020

We would like to express our appreciation for your patience and understanding through these unprecedented times. As we are designated an essential service by the state of NY, our goal…

DHL Service Updates

Main Admin April 1, 2020

For DHL shipments, please refer to the daily COVID-19 International Service Update.

UPS Service Alert

Main Admin March 26, 2020

For shipments originating from Canada, please see below for the latest update from UPS:

COVID-19 Update

Main Admin March 21, 2020

Our goal over the past week has been to keep business as usual and uninterrupted for our customers, however, the rate in which COVID-19 has impacted everyone leaves very little…

Our Response to COVID-19

Main Admin March 17, 2020

CrossBorder Pickup’s commitment to the safety and service to both our valued customers and staff remains top priority. In the quickly evolving landscape that is affected by COVID-19, we are taking a proactive approach in reducing the spread…

Shipping Label QR Codes

Main Admin February 27, 2020

We would like to remind our clients to choose the correct form of shipping label for their returns with UPS. Unfortunately, we are not able to accept PDF417 and QR…

Terms Of Service Agreement

Main Admin November 29, 2019

The Terms of Service Agreement constitutes the entire agreement between you and CBP with respect to the Services provided by CBP on this Website. This Agreement supersedes all prior or…

Importing Process

Main Admin October 26, 2019

The importing process can often seem overwhelming, due to the amount of paperwork and the number of different rules and regulations that you need to consider. There is nothing worse…

Shipping FDA medications and OTC drugs that have an active ingredient are required to be cleared by a broker.

Main Admin October 26, 2019

Shipping FDA medications and over the counter drugs that are ingested or applied topically, and have an active ingredient are required to be cleared by a broker. What is an…

Temporary closure of USPS NW Rochester and Syracuse Processing and Distribution Center

Main Admin August 31, 2019

Dear valued customers, Please be aware that due to the recent temporary closure of USPS NW Rochester and Syracuse Processing and Distribution Center, you may experience a delay for any…

Your New Portal Has Arrived!

Main Admin August 12, 2019

We’ve been listening, and working for months to bring you a better experience. We’re very excited to announce the launching of your brand new portal. What’s new and improved? A…

Keeping track of received packages

Main Admin July 26, 2019

CrossBorder Pickups would like to remind our customers that it is their responsibility to keep track of how many packages they are receiving into Canada and to declare them accordingly. This…

Exceptions

Main Admin July 16, 2019

At CrossBorder Pickups, we work hard every day to ensure your shipments get to where they need to go in a timely and efficient manner. We rely on our valued…

Pest control items

Main Admin July 16, 2019

At CrossBorder Pickups, we do our best to ensure our customers are fully educated on what items they can and cannot ship across the border. One topic that we have…

Prime Day, Amazon

Main Admin July 10, 2019

Amazon will host a 48-hour Prime Day sales event this year, starting at midnight on Monday, July 15 and extending for two full days. It will be the longest Prime…

FBA Shipping Service Announcement

Main Admin June 19, 2019

We have good news for you! We make it our duty to give our loyal and new CrossBorder Pickups customers up-to-date information about our shipping services. All of us here…

Reassessments

Main Admin May 5, 2019

When delivering shipments across the border, shippers and carriers are required to provide the CBSA with clear, accurate information on the items being imported into Canada. In our previous blog posts and…

Requirements for invoices

Main Admin April 29, 2019

As part of CrossBorder Pickups’ commitment to our customers, we want to ensure they are well informed of all the requirements needed to get their packages across the border efficiently…

Firearm accessories?

Main Admin April 29, 2019

At CrossBorder Pickups, we get a lot of questions regarding the topic of firearms and firearm accessories. We are all aware of the risks of sending dangerous weapons across our…

Additional steps required for FBA sellers

Main Admin April 29, 2019

CrossBorder Pickups always tries to ensure your packages are sent and received across the border with minimal delays or interruptions. Recently, we have noticed an increase in the number of FBA…

COVID-19 Update

Main Admin March 21, 2019

Our goal over the past week has been to keep business as usual and uninterrupted for our customers, however, the rate in which COVID-19 has impacted everyone leaves very little…

Exchanging items and paying duties

Main Admin March 12, 2019

As your trusted shipping and receiving partner, CrossBorder Pickups aims to make your experience fast, easy and convenient. We deliver exactly what you request from us. However, sometimes you may…

Cannabis remains illegal to import or export across the Canadian border

Main Admin March 3, 2019

Cannabidiol oil, or CBD, is generating a lot of buzz in the world of alternative medicine and many Canadians are buying in. Although it is now legal to possess 30…

IMPORTANT! Your Consent is Required to Receive Mail in the U.S. (POLICY UPDATE)

Main Admin January 30, 2019

At CrossBorder Pickups, we try our best to ensure that your shipping and receiving needs are met in a timely and efficient manner. As part of this, we make sure to…

Top 5 Valentine’s Gifts for Him

Main Admin January 21, 2019

Struggling with gift ideas for your special somebody? If your husband/boyfriend is particularly hard to shop for, this can make things frustrating around this time of year. The last thing…

Top 5 Valentine’s Gifts for Her

Main Admin January 21, 2019

Finding the perfect gift for your loved one can be difficult. Often times we push it off until the last minute and end up going with the cliche flowers and…

ANNOUNCEMENT FOR CANADIANS SELLING ON AMAZON.COM

Main Admin November 30, 2018

As you may have heard, there has been a few changes to how Canadians who are selling on Amazon.com in the U.S. are shipping their FBA boxes. There is speculation…

Get the most out of Black Friday and Cyber Monday Shopping!

Main Admin November 15, 2018

Start “SCREEN” Shopping! This is the best time to start Christmas shopping, get that out of the way so you have more time to enjoy the holiday festivities while saving…

UPDATES TO OUR PRICING AND SERVICES COMING SOON

Main Admin November 12, 2018

At CROSSBORDER PICKUPS, we’re always working tirelessly to find ways to better serve you. We would like to announce that we are updating our pricing structure for the U.S. to…

Walmart wants you to forget lines, and make purchases right where you are this season

Main Admin November 1, 2018

“The holiday season is the most important time of the year for the retail industry, and stores are fighting for every last customer by making the shopping experience as convenient,…

Here’s How CROSS BORDER PICKUPS Can Help You Under the New Trade (USMCA) Agreement

Main Admin October 9, 2018

Under the new USMCA (formerly NAFTA) Agreement the de minimis has been proposed* – this is great news for Canadians shopping across the border. * When does it kick in?…

ANNOUNCING NEW FEATURES OCTOBER 10/18

Main Admin October 5, 2018

Our team is always working hard to improve and provide the best experience for you, our customers. We’re excited to announce that we’ve added two new features! Customers who ship…

Prohibited Items CROSSBORDER PICKUPS Does Not Handle

Main Admin October 5, 2018

Items CROSSBORDER PICKUPS Cannot Process or Bring Across the Border You’re making your U.S. shopping list and checking it twice, but you may want to check it a third time,…

Enjoy your best 4TH QUARTER yet with the right preparation

Main Admin September 4, 2018

Fourth-quarter earnings make or break many in retail, and e-commerce is consuming more of the spoils. Last year, e-commerce accounted for 25% of consumer spending – a significant increase. In…

Will we see another $9 Billion in Halloween Sales this Year?

Main Admin September 4, 2018

Last year the U.S. reported a record $9.1 billion in Halloween spending, and sales are expected to be strong this year as well. With the first big Holiday of the…

Why Winning the Amazon Buy Box is Pivotal

Main Admin September 4, 2018

“Did you know that of the $150 billion in sales that Amazon generates each year, over 90% occur using Amazon’s Buy Box? If you sell on Amazon and want to increase sales online, winning the Buy…

HAPPY LABOUR DAY CANADA!

Main Admin August 31, 2018

“Thank you to all Canadians who make a difference every day and prove that there’s great value in work. This Labour Day long weekend we celebrate you, the work you…

Good News Regarding Import of Vaping Products

Main Admin August 7, 2018

Canada now allows people to import certain vaping products that were previously prohibited. The new customs ruling stems from the Tobacco and Vaping Products Act (TPVA), passed last spring that…

The world’s most exotic drop-off locations

Main Admin August 7, 2018

Expectations are high for package delivery these days: same-day, two-day – having to wait three is really pushing it. In some places Amazon is delivering to car trunks within hours…

The TOP 10 Hottest eCommerce Sites in the U.S.

Main Admin August 7, 2018

eCommerce is already responsible for $4 trillion in annual sales, a number that will only continue to grow in the coming years. Online shopping currently accounts for 12% of the…

We are here for you. Celebrating 4 years and a growing business that helps your business

Main Admin June 24, 2018

Time. Money. Headaches. Those are the top three things Crossborder Pickups has been saving Canadians from, for over four years now. Over and over again. What are Canadians receiving in…

The top three once popular items that no one buys anymore

Main Admin June 22, 2018

Remember the thigh toner? Or wine stoppers shaped like gnomes? There are items that stand the test of time – and others, not so much. Trends change. Tastes change. People…

Get Out of Winter Weather and into Spring Fashion

Main Admin May 15, 2018

It was a long, hard winter in Canada, no matter where you live. But Spring is here and we are all celebrating. Time to strip off those extra cozy layers…

That sinking feeling when you cross the border and worry about taxes

Main Admin May 6, 2018

For many Canadians, shopping across the border comes with a big shopping bag of benefits, like wider product selection and lower competitive pricing. But what about those cross-border taxes? For…

WHY we SHOP IN THE U.S. in the first place

Main Admin May 4, 2018

If you hang out a border crossing most weekends, you will witness carloads of Canadian shoppers making their way to and from the US, on a shopping trip. Shopping in…

What to do When Your Favourite Store Closes its Doors

Main Admin May 2, 2018

Have you had any of your favourite, go-store stores close their doors in recent years? Yeah, us too. Maybe your neighbourhood mall is more of a ghost town than a…

Adverse Weather Alert: Our Store Branches Are Closed Today

Main Admin March 4, 2018

We regret to inform you that our store branches will be closed today due to severe weather conditions. Delays to carriers can be expected. We prioritize the safety of our…

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